Sotoon Case study · Enterprise AI
Contact Center AI
Which calls should a quality manager review next? Two weeks with two quality managers helped turn speech and language capabilities into a review workflow.
My role: discovery, product definition, pricing, and cross-team delivery.
Includes an original 2020 prototype and a working reconstruction with synthetic calls.
Prototype archive · 2020 35% improvement in review and reporting throughput, a historical team result.
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